Managed Print Guru

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MPS: Assessment Steps

The goal of a MPS assessment is to build a case for MPS and your offerings by collecting and documenting evidence and interviewing employees.  Remember, customers define value, so the more people you talk to the better you will understand value.

Your assessment should include:

1.  Tagging and Mapping all devices.  (Understanding why the devices are placed where they are)

2.  Obtain floor plan to demonstrate walking distant and proximity of devices to employees.

3.  Take configuration pages off all devices.

4.  If a device doesn’t provide a configuration page, ask users how many pages they print or copy in a week.

5.  Ask users about their experiences regarding each device.  Do they need color, finishers, etc.

6.  Obtain all contracts, costs, service agreements, long distance charges for fax machines.  Make sure you get all cost pertaining to printing and copying.

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August 24, 2010 - Posted by | Customer Service Tips, Sales Tips Of The Day

1 Comment »

  1. Good thoughts.Check out my MPSA webinar on this tomorrow.;)

    Comment by Robert Newry | August 24, 2010 | Reply


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