Managed Print Guru

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MPSA and Newfield IT – Webinar 8/25/10 11am need to become member to register

Join the MPSA and Newfield ITTo learn more about the Good… the Bad… and the Ugly… In performing Assessments in Managed Print Services.

During this free webinar you will hear the expert advice of someone who has done over 110 assessments, works as an independent body within the industry, and has invested heavily in developing products to automate the assessment process. Learn where the pitfalls are in the process and what’s fact vs. fiction?

RSVP for this Higher Education Event
Webinar Agenda:


Webinar Schedule:


  • Assessments – do they matter?

  • State of the market

  • Fact vs Fiction

  • Building the business case

  • Should you charge?

  • Date: August 25, 2010

  • Time: 11:00 AM (ET)

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If the MPSA can be of any assistance to you, please
feel free to contact any of our board members.
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August 24, 2010 Posted by | Customer Service Tips, Marketing Tips | Leave a comment

MPS: Assessment Steps

The goal of a MPS assessment is to build a case for MPS and your offerings by collecting and documenting evidence and interviewing employees.  Remember, customers define value, so the more people you talk to the better you will understand value.

Your assessment should include:

1.  Tagging and Mapping all devices.  (Understanding why the devices are placed where they are)

2.  Obtain floor plan to demonstrate walking distant and proximity of devices to employees.

3.  Take configuration pages off all devices.

4.  If a device doesn’t provide a configuration page, ask users how many pages they print or copy in a week.

5.  Ask users about their experiences regarding each device.  Do they need color, finishers, etc.

6.  Obtain all contracts, costs, service agreements, long distance charges for fax machines.  Make sure you get all cost pertaining to printing and copying.

August 24, 2010 Posted by | Customer Service Tips, Sales Tips Of The Day | 1 Comment

Equitrac: A new version of its Equitrac Express

EQUITRAC RELEASES UPDATED VERSION OF PRINT MANAGEMENT SOLUTION FOR THE
EDUCATION AND ENTERPRISE MARKETS

New Features and Functionality Help Organizations Reduce Document Costs,
Increase Document Security and Eliminate Waste

PLANTATION, FL – AUG 23, 2010 – Equitrac, a global provider of intelligent
print management and cost recovery software, today announced the
availability of Equitrac Express(r) and Equitrac Office(r) version 4.2. With
this update, Equitrac strengthens its solution for education providers and
commercial enterprises, such as financial services and healthcare
organizations, who are looking to reduce document costs, increase document
security, and eliminate waste through print management.

“The new version expands the tracking, security and management
functionality of Equitrac Office,” said Gaetan Spake, vice president of
product management, Equitrac Corporation. “The new features also provide
more precise tracking and reporting of print activity so that customers can
get the most out of Equitrac’s print management solutions.”

New features enhance both the end-user’s and the IT administrator’s
experiences with Equitrac products:

Printing and Print Tracking
* Print Job re-queuing protects privacy, reduces waste and saves money by
ensuring that jobs will only print while a user is signed into Equitrac.
Thus, if a user releases multiple print jobs but they do not print due to a
printer problem, the unprinted jobs are sent back to the secure queue when
the user logs out. This avoids jobs being printed once the error clears but
the user is no longer at the MFP.
* Batch print tracking streamlines workflows by enabling users to batch
print a series of jobs and only be prompted for a billing code once.
* Equitrac’s Follow-You Printing(r) now displays and releases print jobs
held by an LRS (Levi, Ray and Shoup) VPSX PersonalQ print queue. Integration
with LRS VPSX provides enterprise-wide, non-Windows print tracking,
expanding the reach of Equitrac print management solutions in markets such
as healthcare and financial services that print from UNIX-based and
mainframe applications.

User and Device Reporting
* Equitrac has extended its reporting capabilities with reports based on
user location, device location and custom device group. Users can now run
both detailed and summary reports that can be organized by user, user
location, account type, device type, device location, and/or custom group.
Administrators can group their devices by any criteria they choose and
report activity accordingly.

Integration and Management
* New features simplify and enhance account synchronization with Active
Directory and LDAP, including filtering, connection testing and flexible
account type support.
* New server components and updates can be deployed across the enterprise
without administrator intervention.
* Flexible configurations, improved tracking and costing, more efficient
workflows, and increased billing capabilities are now available for
additional embedded devices, including:
o Ricoh PCC4 Single Sign-On for EFI SendMe and IKON DocSend
o Kyocera Mita “release all” button
o Billing code fields and copy page size features for Konica Minolta and
Océ devices
o Access to color copying can now be controlled by Windows group membership
for Konica Minolta, Xerox, Kyocera Mita, Oce and Sharp devices

Pay-for-Print:
Specific to Equitrac Express, new features for education organizations
include:
* Offline campus card authentication keeps campuses working even when their
campus card server is offline for scheduled or unscheduled maintenance.
Equitrac’s campus card caching permits users to continue to charge printing
and copying to their campus card accounts up to a pre-set offline limit.
Those offline charges are updated once the campus card server is back on
line.
* Administrators can now assign user balances and color quotas by Windows
group, such as grade level or school
* Integration with ParentPay allows Equitrac to accept student campus card
balances managed by ParentPay.
* Sagio value card users can now login to devices secured by an Equitrac
end point and pay for the transaction either from the value card or an
Equitrac account.

Equitrac Office or Equitrac Express users currently under a maintenance
contract are eligible to upgrade at no cost. For more information on
Equitrac Office or Equitrac Express, email sales@equitrac.com.

August 24, 2010 Posted by | Software Tips, Solutions | Leave a comment